Shipping Policy

Shipping Policy

  • Our shipping service is only available inMexico .
  • For international shipments please send an email to info@docedocecafe.com
  • no reason international shipments are made.
  • The standard shipping price to all of Mexico is$ 100 MXN as long as it does not exceed 4 kilograms.
  • All purchase orders made through the website will be delivered by parcel and courier companies outside of TWELVE TWELVE.
  • The delivery of the product will be made at the address indicated by the user on the account portal or at a different address provided by the user, which must be done when confirming the order.
  • The delivery time will be5 to 10 business days , counted from when the full amount of the purchase has been received.
  • In the event that the parcel does not reach the requested location, the package will be deposited at the nearest parcel branch.
  • Orders placed after 1:00 p.m. they will be out until the next day.
  • In the event that no one is found to receive the package at the address provided on the first or second visit, the package will be deposited at the nearest branch and will be left there for three business days, if it is not claimed, It will be returned to the TWELVE TWELVE warehouse and the customer must pay the cost of the return.
  • Product deliveries will be made on business days only and may take up to 10 business days in some cases.
  • In the event of any disagreement, you must express it at that time and you must send an email to the address info@docedocecafe.com
  • All products will be packed at no extra cost.
  • Within a maximum period of 48 hours after your online purchase, you will receive an email with the tracking number so that you can track the product. This policy does not apply to bank holidays, holidays, good ends and other non-working days.
  • Upon receiving the product at the indicated address, the user is obliged to review the product. In case of any damage, the user must notify it within 2 business days to the email info@docedocecafe.com
  • ¿Your order was not complete or something wrong came to you Please visit our Return Policiesn
  • Any type of clarification, report or doubt regarding the shipping service please write to: info@docedocecafe.com