Refund Policy

RETURNS

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Our policy lasts 5 calendar days. If 5 calendar days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are exempt from returns. Perishable products, such as food.

Additional items that cannot be returned:
* Gift cards


To complete your return, we need a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned.

We will also notify you of the approval or rejection of your refund.


If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.


Then contact your credit card company. It may take some time before your refund is officially posted.


Then contact your bank. Processing time is often required before a refund can be reflected.


If you have already done all of the above and have not received your refund yet, you can contact us by writing to rc@solucionespentagram.com.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.

Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at rc@solucionespentagram.com and send your item to:Avenida Principal 4, Xalapa, VER, 91198, Mexico.

Gifts

If the item was marked as a gift when purchased and we shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when it was purchased, or if the person who made the gift decided to have the order shipped and then given to you, we will issue a refund to the person who made the gift and they will find out about your return.

Shipment
To return your product, you must mail it to:Avenida Principal 4, Xalapa, VER, 91198, Mexico.

Shipping costs to return your item are at your own expense. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchange for your product may vary.

If you are shipping an item over $ 75, it is recommended to use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.